Refund policy
RETURN POLICY FOR GREGG ROGERS' GOLF PERFORMANCE CENTERS, LLC
Effective Date: UPDATED AUGUST 1, 2024
At Gregg Rogers' Golf Performance Centers, LLC. we strive to ensure complete customer satisfaction with our products and services. Please review our refund policy below for details on our practices.
1. Custom Golf Equipment
- No Refunds: We do not offer refunds on custom golf equipment. Depending on the item(s) purchased we may offer a store credit in exchange for returned item(s).
- Store Credit: Returns of custom golf equipment may be accepted for store credit only, subject to the approval of store management.
- Condition: Equipment must be returned in like-new condition as when it was shipped to qualify for store credit. A restocking fee may apply based on the condition of the returned equipment.
- Return Window: Returns must be made within 7 days of the date of delivery.
- Order Cancellation: You may cancel your order free of charge within 48 hours of purchase. After 48 hours, a re-stocking fee may apply. Orders cannot be cancelled or refunded after 3 business days.
2. Golf Lessons, Club Fitting, and Simulated Practice Services
- No Refunds: We do not offer refunds on any of our services, including golf lessons, club fitting, and simulated practice sessions. If your instructor leaves our company for any reason and you have prepaid lessons those lessons will be transferred to another instructor.
3. Return Process for Equipment
- Return Authorization: To initiate a return AND receive a return authorization, please contact our customer service team at
- Phone: (425) 556-9022
- Email: grogers@grgolfperformance.com
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
- Inspection: Upon receiving the returned equipment, we will inspect it to ensure it is in like-new condition. Based on the inspection, a restocking fee may be applied, and the store credit will be issued accordingly.
4. Restocking Fee
- A restocking fee may be applied based on the condition of the returned equipment. The fee will be deducted from the store credit issued.
5. Additional Information
- Original Packaging: All returns must be shipped back in the original packaging with all accessories and documentation included.
- Proof of Purchase: A proof of purchase (receipt or order confirmation) is required for all returns and store credit issuance.
6. Contact Information
- For any questions or to initiate a return, please contact our customer service team:
- Phone: (425) 556-9022
- Email: grogers@grgolfperformance.com
- Address: 2021 130th Ave NE, Suite D Bellevue, WA 98005
7. Changes to This Policy
- Gregg Rogers' Golf Performance Centers, LLC. reserves the right to update or modify this refund policy at any time. Changes will be posted on our website and will take effect immediately.
Thank you for choosing Gregg Rogers' Golf Performance Centers, LLC. for your custom golf equipment and services. We value your business and are committed to providing you with the best possible experience.
Gregg Rogers' Golf Performance Centers, LLC.
2021 130th Ave NE, Suite D Bellevue, WA 98005
(425) 556-9022
grogers@grgolfperformance.com
https://www.grgolfperformance.com
CANCELLATION POLICY FOR SERVICE APPOINTMENTS
Effective Date: UPDATED: AUGUST 1, 2024
1. General Policy
- At Gregg Rogers' Golf Performance Centers, LLC., we understand that plans can change. To accommodate all clients and ensure optimal scheduling, we have established the following cancellation policy for golf lessons, golf club fittings and scheduled practice appointments.
2. Cancellation Notice
- Cancellations must be made at least 24 hours prior to the scheduled appointment time.
- Cancellations made with less than 24 hours' notice will be subject to a cancellation fee as detailed below.
3. How to Cancel
- To cancel a golf lesson or club fitting, please contact us by
- Phone: (425) 556-9022
- Email: grogers@grgolfperformance.com
- Address: 2021 130th Ave NE, Suite D Bellevue, WA 98005
- You may also cancel your appointment online through our website https://www.grgolfperformance.com, if prior to 24 hours from the scheduled appointment.
4. Cancellation Fees
- Cancellations made with less than 24 hours' notice will incur a forfeiture of the scheduled service appointment.
5. Rescheduling
- Clients are encouraged to reschedule their appointments instead of canceling. Rescheduling is subject to availability and must be done at least 24 hours prior to the original appointment time to avoid any fees.
- Rescheduling within 24 hours of the appointment will be treated as a late cancellation, and the cancellation fee policy will apply.
6. Exceptions
- We understand that emergencies and unforeseen circumstances can occur. In such cases, please contact us as soon as possible. Exceptions to the cancellation policy may be made at the discretion of management on a case-by-case basis.
7. Prepaid Packages
- For clients with prepaid lesson packages, the same cancellation policy applies. Late cancellations or no-shows will result in the forfeiture of the session from the package.
- Packages are non-refundable but can be transferred to another individual upon request.
8. Contact Information
- For cancellations, rescheduling, or any questions regarding our cancellation policy, please contact our customer service team:
- Phone: (425) 556-9022
- Email: grogers@grgolfperformance.com
- Address: 2021 130th Ave NE, Suite D Bellevue, WA 98005
9. Changes to This Policy
- Gregg Rogers' Golf Performance Centers, LLC. reserves the right to update or modify this cancellation policy at any time. Changes will be posted on our website and will take effect immediately.
We appreciate your understanding and cooperation with our cancellation policy. Thank you for choosing Gregg Rogers' Golf Performance Centers, LLC. for your golf lessons and club fittings. We look forward to helping you improve your game!
Gregg Rogers' Golf Performance Centers, LLC.
2021 130th Ave NE, Suite D Bellevue, WA 98005
(425) 556-9022
grogers@grgolfperformance.com
GIFT CERTIFICATE POLICY
Effective Date: UPDATED: AUGUST 1, 2024
1. General Terms
- Gift certificates issued by Gregg Rogers' Golf Performance Centers, LLC. are valid for the purchase of goods and services offered by our business.
- The gift certificates can be purchased online through our website or in-store at any of our locations.
- Gift certificates are non-transferable and cannot be redeemed for cash unless required by law.
2. Expiration and Fees
- In accordance with Washington state law (RCW 19.240.020), gift certificates issued by Gregg Rogers' Golf Performance Centers, LLC. do not have an expiration date.
- No fees will be assessed for the activation, maintenance, or use of the gift certificates.
3. Redemption
- Gift certificates can be redeemed in-store or online at our website.
- To redeem a gift certificate online, the unique code printed on the certificate must be entered at checkout.
- If the purchase amount exceeds the value of the gift certificate, the remaining balance must be paid with an accepted payment method.
- If the purchase amount is less than the value of the gift certificate, the remaining balance will be retained on the certificate for future use.
4. Balance Inquiry
- Customers can check the balance of their gift certificate by contacting our customer service team at (425) 556-9022 or grogers@grgolfperformance.com.
5. Replacement and Fraud
- Lost or stolen gift certificates can be replaced with proof of purchase. Please contact our customer service team for assistance.
- Gregg Rogers' Golf Performance Centers, LLC. is not responsible for unauthorized use of gift certificates. We reserve the right to investigate and take legal action against fraudulent activities.
6. Limitations
- Gift certificates cannot be used to purchase other gift certificates.
- Gift certificates cannot be reloaded or resold.
- Use of gift certificates constitutes acceptance of these terms and conditions.
7. Legal Compliance
- This policy is in compliance with the Washington state gift certificate law (RCW 19.240).
8. Contact Information
- For any questions or concerns regarding gift certificates, please contact our customer service team at (425) 556-9022 or grogers@grgolfperformance.com.
9. Amendments
- Gregg Rogers' Golf Performance Centers, LLC. reserves the right to amend this gift certificate policy at any time. Any changes will be posted on our website and will take effect immediately.
10. Governing Law
- This policy shall be governed by and construed in accordance with the laws of the state of Washington.
By purchasing or using a gift certificate issued by Gregg Rogers' Golf Performance Centers, LLC., you agree to the terms and conditions outlined in this policy. Thank you for choosing Gregg Rogers' Golf Performance Centers, LLC!
Gregg Rogers' Golf Performance Centers, LLC.
2021 130th Ave NE, Suite D Bellevue, WA 98005
(425) 556-9022
grogers@grgolfperformance.com